Gaya's Cakes & Confections

Terms & Conditions

Bespoke Cake Orders

Order confirmation deposit, cancellation and refund policy

  • A non refundable 50% deposit is required to confirm a booking and secure the date if it is within six months, otherwise the deposit required is 30% with 20% required six months before your date.
  • The balance is due one month prior to collection or delivery.
  • Regrettably, we will not be able to offer any refund if a cake order is cancelled later than two weeks prior to delivery or collection.
  • Orders and dates are not secured unless a deposit has been paid.
  • Any disputes must be raised within three days of cake delivery / collection.

Changes to order

  • Any changes to your order within two full weeks prior to the delivery / collection date may incur a fee to cover the reworking of the cake design and / or loss of work already completed on the order.


  • Each cake is handmade to order and therefore minor variations to colours and decorations can occur in designs.


  • Unless delivery is organised, we are not responsible for any damage to your cake after the cake has left our premises. 


  • By proceeding with an order you consent to these terms and conditions.

Ready to Order Collection Purchases

Order confirmation, changes and payment

  • The cut-off time to order a cake prior to the delivery date is 72 hours. 
  • If you place the order and decide that you would subsequently like to make some changes please get in touch with us via e-mail ( or telephone (07843449710) within 24 hours of placing your order and we will do our best to accommodate them. Unfortunately, changes made outside of this time period cannot be accommodated.
  • Full payment of your order is required prior to delivery.


  • The exact time of your delivery will be confirmed the day before the date of your delivery.
  • If no one is present to receive delivery of order at the delivery address you have provided to us we will take your order back and retain it for 24 hours during which time you may telephone us on 07843449710  to either arrange for personal collection or for delivery by us within 24 hours (subject to delivery availability) upon payment of a further delivery charge by credit card.


  • By proceeding with an order you consent to these terms and conditions.